Trust Center

Welcome to the Flash Trust Center.
We are committed to safeguarding your data and ensuring transparency in how we manage security, privacy, and compliance.

🚨 Incident Reporting & Notifications

We continuously monitor our systems for potential security incidents.
If a security incident affects your data, we will notify you within 1 hours of detection through your registered phone number.

All security incident updates will come from our official domain: useflash.app.
Clients can report suspicious activity or potential security issues to:
📧 support@useflash.app

or chat on WhatsApp with +20 11 44433008

Safety & Security
Which bank do you use to process my payments?

Flash payments are securely processed by Banque Misr.

Is my data secure?

We’re approved by the Central Bank of Egypt and powered by Banque Misr, all data is encrypted and card information is saved with PCI compliance, so you know we’re a safe, speedy and simple way to make payments.

Can anyone see my payment details?

You’re the only person who has access to your payment information, which is protected with either your Fingerprint or FaceID.

Do you save my Card information?

Your card information is not saved on Flash’s database; however, it is saved through a certified and secure network to ensure data protection.

Can I delete my card information?

Yes, go to “Account” on your home screen, click on “My cards” and you’ll be able to delete any of your saved cards.

Can I change  bank cards anytime?

Yes through “My account” in the home screen you can change your card at any time.

How long is my history record?

Flash saves all your previous transactions under “All Transactions'' in your account info for you to keep track of your transaction history without removing any of them at any point in time.